Satisfaction Guarantee

Eyewear Guarantee

The First 60 Days

We consider a multitude of factors when helping you select your new eyewear and we want you to be confident in your purchase. If for any reason your eyewear is not performing how you were expecting, we offer a 60 day refund or exchange on all eyewear products from the date of purchase.

After 60 Days

Frames are warrantied against manufacturers defects for a period of 1-2 years depending on the supplier. Lenses are warrantied against crazing or defective coatings for a period of 1-2 years depending on the supplier. Nosepads, screws and, nylor mounts will be replaced at no charge for the life of your eyewear. Adjustments are always done at no charge for the life of your eyewear.

Loss or Accidental Damage

Sometimes life happens. In the event that your eyewear is lost, or damaged beyond repair within the first year, we offer replacement of your eyewear at a discount of 25% off the replacement cost.

Disposable Soft Contact Lens Guarantee and Service Promises

  • Prescription Change – exchange on all unopened/unexpired contact lens boxes
  • Defective Lenses – no charge replacement of defective lenses
  • Mail in Rebates – offered when applicable
  • Year Supplies – 10% in office discount above mail in rebates and manufacturer promotion OR complimentary solution and rewetting drops
  • Progress checks – at no charge within 1 year of fitting or annual exam
  • Delivery of contact lens supplies – in store pick up or via mail at no charge
  • Try something new – we strive to be at the forefront of new contact lens technology. Ask anytime if there is something new for you to try!

All Online orders are currently being directed to our Calgary Location. Please allow one extra business day for processing if you are ordering from Olds or Sundre Eyecare. If you have requested an in store pick up and you are a patient of Olds Eyecare Clinic or Sundre Eyecare Clinic a staff member will reach out to confirm your pick up location. We are currently doing curbside pick up at both our Olds and Bonavista locations.

Contact Us

739 Lake Bonavista Drive
SE Calgary AB