(Effective December 8, 2020)
Our office is open and able to offer routine care to our patients.
While we are very excited to see you all, we are conscious that we must do so cautiously in order to maintain the health and safety of our patients, staff and doctors.
Over the next while we will be revaluating our safety protocols in accordance with the Alberta College of Optometrists.
In order to maintain good social distancing in the coming months we will be making the following requests of our patients:
-Please book an appointment for all services including, eye exams, glasses ordering, glasses pick up, contact lens pick up, eye care supply pick up etc.
-Continue to utilize our curbside pick up and delivery (also available on our online store)
-Please arrive at your appointment time and not early – if you are early please wait in your vehicle or outside the office until your scheduled time.
-Please attend your appointment alone or with one support person if necessary.
-Upon arrival at the office please wash or sanitize your hands immediately. Our staff may take your temperature and reschedule or rearrange your appointment if you have a fever.
-Please advise our staff if you have traveled within the past 14 days, have symptoms of illness, have been diagnosed with COVID-19 or have been in contact with someone who has been diagnosed or suspected of having COVID-19. If you fit any of the above criteria, we ask that you reschedule your routine appointment or allow us to rearrange your emergency appointment to the end of the day. In this case we will require you wear a mask at all times while in our office.
-We request that you refrain from asking questions while you are actively being assessed and wait until either the doctor or technician has sat back and finished active testing.
-We are unable to provide magazines or refreshments in the waiting rooms at this time – please plan accordingly.
-Please call or schedule in advance if you are coming to the office to select new glasses. We want to ensure we are able to continue to maintain social distancing within our dispensary.
-We are also available to answer any questions you may have to the best of our abilities over the phone (403)271-2818 or by email firstname.lastname@example.org
Thank you for your patience.
Watch this video for what to expect when coming into the clinic: