(Effective May 04, 2020)
Our office is now open and able to offer routine care to our patients.
While we are very excited to see you all, we are conscious that we must do so cautiously in order to maintain the health and safety of our patients, staff and doctors.
Over the next few weeks we will be gradually increasing our available appointment times while constantly revaluating our safety protocols in accordance with the Alberta College of Optometrists.
For the weeks of May 4 and 11 we will be open Monday-Friday 9am-5pm with longer appointment times to allow more space in the office. After this we hope to add evening and weekend hours again with longer appointment times before returning to our pre COVID schedule.
We will be gradually contacting those with previously cancelled appointments, missed recalls, or those that had requested routine care while we were closed. If you require an appointment please feel free to call us, though we may need to book your appointment a little further out than you are used to. As always, we will accommodate emergencies as they present.
In order to maintain good social distancing in the coming months we will be making the following requests of our patients:
-Continue to utilize our curbside pick up and delivery (also available on our online store)
-Please arrive at your appointment time and not early – if you are early please wait in your vehicle or outside the office until your scheduled time.
-Please attend your appointment alone or with one support person if necessary.
-Upon arrival at the office please wash or sanitize your hands immediately. Our staff may take your temperature and reschedule or rearrange your appointment if you have a fever.
-Please advise our staff if you have traveled within the past 14 days, have symptoms of illness, have been diagnosed with COVID-19 or have been in contact with someone who has been diagnosed or suspected of having COVID-19. If you fit any of the above criteria, we ask that you reschedule your routine appointment or allow us to rearrange your emergency appointment to the end of the day. In this case we will require you wear a mask at all times while in our office.
-We request that you refrain from asking questions while you are actively being assessed and wait until either the doctor or technician has sat back and finished active testing.
-We are unable to provide magazines or refreshments in the waiting rooms at this time – please plan accordingly.
-Please call or schedule in advance if you are coming to the office to select new glasses. We want to ensure we are able to continue to maintain social distancing within our dispensary.
Thank you for your patience.